ServiceNow Administrator (Operations Center) - Full time - Days
WakeMed Health & Hospitals
Location: Raleigh, North Carolina
Internal Number: 41539
About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the healthandwell-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valuetothe communities we serve. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center,Children'sHospital, Women's Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the morethan 300 physiciansemployed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.
As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.
Position Information: The ServiceNow Administrator is responsible for assisting in designing, supporting, developing, configuring, testing, implementing, and maintaining WakeMed's Servicenow environment. Works closely with business and IS teams to gather input to support ongoing business needs for Servicenow configuration, implementation and support. Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to Servicenow applications, and contributing to ServiceNow software releases by delivering configuration tasks, performing system testing and features. The ServiceNow Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks. Serves as technical resource that possesses administration capability and is able to design, build, and customize ServiceNow applications and services.
Experience Requirements: 1 Year Information Technology - Information Services And 1 Year Direct Position Experience Preferred
Education Required: Associate's Degree Information Systems Or Computer Science Or Information Technology Required - And Bachelor's Degree Preferred
Licensure/Certification Requirements: ServiceNow System Administrator Certification And/Or ITIL V3 Foundation Certification Required - Within 6 Months of Hire
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.