The Patient Services Representative 2 (PSR 2) is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.
Under the direction of the Practice Manager and/or Supervisor, the PSR 2 is responsible for medical office duties which may include appointment scheduling, registration, cashiering, handling multiline phone/call distribution, discharge, referrals, authorizations, data entry, insurance verification and filing.
Experience in a field of customer service or an industry where customer service is predominant.
Experience handling telephones or multiphone line.
Working knowledge of computer systems and applications.
Clinic Pool – Prior medical setting and/or hospital experience
Patient Contact Center Pool - Prior experience working in a call center environment.
Experience with medical insurance verification within a medical environment.
Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
To view full job description and submit an on-line application visit UC Davis Career Opportunities at:
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.