Guest Services Representative I - PART-TIME (20hrs)
ChristianaCare Health System
Location: Newark, Delaware
Internal Number: JR61117
To serve as a ChristianaCare ambassador providing an exceptional experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
Welcomes the patient/visitor with love and excellence and provides accurate, helpful information.
Answers all inquiries in a timely manner.
Provides daily visitor badging, if required, for the safety of our patients and staff.
Provides daily shuttle badging for all non-employees, if required, who have an appointment or are visiting a patient at the hospital.
Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
Ensures the Information Desk Directories are maintained and are updated as needed.
Directs the volunteers and Junior Board member's daily assignments and answers any questions or inquiries they may have during their volunteer shift.
Ensures desk has adequate supplies of support materials (maps, directory tear-sheet, badges, labels, paper, pens, etc.)
Keeps team members updated on current issues/concerns before leaving their shift.
Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
Completes special projects as assigned.
Performs assigned work safely, adhering to established safety rules and practices. Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or equivalent. Two years of customer service experience.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Excellent oral communication skills.
Ability to provide excellent customer service.
Ability to use computer and telephone to retrieve information.
Ability to use computer programs such as: Microsoft programs, Soarian, Surgi-Net, R2L, Powerchart.
Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.
Ability to learn hospital locations and ability to read hospital map.
Ability to learn diagnostics tests and procedures performed at ChristianaCare.
Ability to learn ChristianaCare and departmental policies, procedures, and directives.
Ability to demonstrate excellent communication skills.
Ability to maintain confidential information and material.
Ability to anticipate the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring relationships.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.