The Director of Clinic Operations is responsible for the operations and practice management activities of the cardiology clinics in Austin and Round Rock. Furthermore, this role will serve as the administrative lead driving the strategic planning and growth of the Cardiovascular Service Line in the region.
The position has operational oversight for several cardiology clinic practices across Austin and Round Rock. In this role, the director has the responsibility for managing staff, process improvement, quality oversight, facilities resourcing, compliance activities, and operational planning. The role will develop and adhere to clinic budgets annually ensuring all objectives are captured. The director will provide oversight of all physician practices and will maintain a thorough understanding of provider engagement establishing and sharing best practices across all sites.
The role is also responsible for the growth and development of the cardiovascular service line across both inpatient and outpatient settings in the region. The scope of the cardiovascular service line includes, but is not limited to Non-Invasive, Invasive, EP, CT Surgery, and Heart Failure. The director will provide leadership and engage in discussions concerning strategic decisions related to the inpatient and clinic facilities across Baylor Scott and White in Austin and Round Rock. The leader will actively participate in setting a multi-year strategic plan and will assist in the development and implementation of the physician recruitment strategy for the service line. The leader will ensure process consistency across all sites and will promote and participate in quality improvement initiatives across the service line.
The Director will collaborate with operational leadership in all function areas across the system to implement the strategic priorities of the program. The leader will develop and maintain cooperative working relationships with providers across the service line.
ESSENTIAL FUNCTIONS OF THE ROLE ESSENTIAL FUNCTIONS:
1. Manages the activities of multiple practices in potentially geographically diverse locations to ensure efficient office operations.
2. Develops, reviews, revises, submits, and/or implements local policies, procedures, goals, and objectives for clinic practices.
3. Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
4. Develops and adheres to clinic budgets and ensures practices are operating within budget targets.
5. Develops and manages vendor relationships and/or negotiate vendor pricing within system policy.
6. Creates and implements plans to ensure practice’s objectives are met by coordinating communication between departments and the practices.
7. Collaborates with appropriate stakeholders to maintain regulatory standards and/or to develop new clinic sites and programs including design, construction, office set-up and budget development.
8. Serves as a liaison between clinic and local Hospital Administration in achieving strategic alignment.
9. Responsible for driving practice growth including recruitment, training and onboarding of physicians and advanced practitioners.
10. Displays high degree of initiative, judgment, discretion and decision making to achieve organizational objectives.
11. Provides oversight for management of clinic operations staff, organizing resources and assigning work to maximize goals for patient care and service delivery.
12. Provides oversight for clinic and hospital-based cardiology functions including service line growth, capital oversight, and standardization of processes.
13. Serves as a liaison to hospital administration and cath lab leaders to implement new processes, provide operational input and to grow and develop services provided in cath labs across the region.
14. Provides last intervention point for resolution of patient and physician interventions. This role typically manages the scope outlined below:
Scope Level Range # Clinics Range # of Providers Range # of Staff S3 21 – 52 76 - 132 171 - 473
KEY SUCCESS FACTORS KNOWLEDGE, SKILLS AND ABILITIES:
1. Master’s degree required or equivalent experience plus five years of supervisory experience.
2. Experience working with physicians and other providers is preferred.
3. Must have excellent interpersonal skills and the ability to handle difficult people and difficult situations.
4. Knowledge and experience with the principles and practical applications of healthcare executive management. Includes superior knowledge of spreadsheets, financial statements and decision-making tools.
5. Experience in staff development required.
6. Excellent written and oral skills are required.
7. Must be proficient in Word, Excel, PowerPoint, basic keyboard and computer skills.
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.