SUBFUNCTION DEFINITION: Responsible for the timely registration of patients for in-patient and emergency services. Provide Administrative/Operational support for all Emergency Services care teams and patients. Responsible for routing medical information from hospitals, physicians, law enforcement agencies, and public safety officials to Emergency Medical Services personnel.
???Customer Service Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
???Revenue Cycle Support Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
???Safety Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
???HIPAA/Confidentiality Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities ofyourthe position.
???Compliance Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
??? High school diploma or equivalent ??? No directly related experience
???Skill Computer and Windows software application proficient. Keyboarding/typing/mouse proficient
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.