The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children’s Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.
High school diploma or equivalent. (Required)
Associate’s Degree in Healthcare, Business or related field. (Preferred)
1 year of medical registration, billing, customer service or related experience. (Required)
Electronic Medical Record (EMR) experience. (Preferred)
AMPFM, Misys, or HIS platform experience. (Preferred)
Current BLS certification for Healthcare Provider from the American Heart Association. (Preferred)
Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude. (Required)
Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws. (Required)
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.