Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Admin / Clerical
Internal Number: 9623981
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Office Assistant IV provides a variety of clerical services and support for department staff with limited oversight. The Office Assistant IV performs a wide range of office support assignments in accordance with well-defined instructions and guidelines. Responsible for performing assigned receptionist, clerical, and department maintenance duties. Also responsible for patient registration, clinic scheduling, insurance, authorizations, referrals, and patient billing. Understands implications of work and makes recommendations for solutions. This job requires interactions with patients, referring physicians and their office staff, clinic staff, and other related hospital departments and purchased services.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Performs related clerical duties and office functions, including the registering and scheduling of patient examinations.
Process patient referrals and insurance authorizations.
Collects and enter patient information into record keeping system.
Greets, orients, directs, and assists patients, visitors, and guest.
Responds directly and promptly to patient inquires including explanations of exams and exam protocols.
Interacts with referring offices and physicians.
Communicates sensitive information via phone, fax, and in writing to appropriate resources.
Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.
Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.
Reprioritizes work on a continuous basis accommodating changes that have occurred.
Acts as first line of problem resolution.
Applies previous experience and knowledge when dealing with new work requests.
Maintains clinical/office supply levels and completes supply orders as needed.
Assists with special projects as needed.
Offers suggestions for improving inter and intra departmental operations.
May act as informal team lead.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High School Diploma or GED Equivalent
Experience: 3 years of directly related work experience. Hospital and/or Medical Experience Highly Desired.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification
Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
Ability to conduct daily work with minimal daily supervision.
Ability to function effectively as a team player.
Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
Ability to multi-task.
Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
Ability to field phone calls and answer questions.
Skill: Organization and general office tasks.
Skill: Attention to detail and accuracy.
Ability to change priorities regularly.
Skill: Written and oral communication.
Skill: Customer service.
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.