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Position Summary & MissionSupervises assigned Business Service teams, provides support to the Business Services department, ensures effective training and orientation of new team members, communicates job expectations to staff, evaluates and assesses each team member's performance and coaches all assigned team members. Effectively collaborates and communicates with the Manager of Patient Access for the BHN regarding team performance, change implementation, and department problem solving. The Supervisor will assist the Manager of Patient Access for the BHN when directed to serve as a liaison between other departments (i.e. clinical, medical, administrative staff) to help coordinate Business Service process changes. The Supervisor models high customer service standards, promotes and ensures customer service excellence among their team members. The Supervisor may also be assigned additional responsibilities, special projects, or other administrative assignments as needed and as appropriate by the Manager of Patient Access for the BHN.Responsibilities 1. Supervises an assigned team of staff within Business Services.2. Supports Business Services operations & processes.3. Supports the administration of the Purchasing System4. Supports the management of service contracts and maintenance of communication equipment agency-wide (copiers, fax machines and postage meter located at the main facility and off-site locations).5. Completes additional responsibilities or special projects as needed.6. Completes administrative paperwork and required trainings effectively and on time.Secondary FunctionsProvide administrative support and assistance to Manager of Patient Access as needed, and as requested. Job ScopeTasks include routine and non-routine issues of intermediate and advanced levels of complexity. The Supervisor position functions relatively independently, however requires consistent collaboration and communication with the Manager of Patient Access to assure team initiatives and resources align with agency goals and expectations. Impact of errors has limited budgetary implications, but can definitely impact customer and staff satisfaction.Supervisory ResponsibilityProvides direct supervision to designated teams of Business Service staff. Conducts measurement and assessment of staff performance. Provides support to the Manager of Patient Access as needed.Knowledge and Skills

Knowledge of medical office administrative operations, including reception, switchboard, fax, copier, and mail systems.

Ability to organize people and processes collaboratively with user departments for effective program coordination, decision making and problem solving.

Ability to develop innovative solutions to complex issues and situations.

Ability to recruit, train and supervise a staff of 15 - 20 people.

Ability to communicate effectively, internally and externally, orally and in writing.

Ability to resolve conflicts and promote positive outcomes.QualificationsA.A. degree plus two years of relevant experience. An equivalent combination of relevant education and experience may be substituted for the above requirements. Prefer experience in healthcare industry.Job ConditionsMost of the work of this position is performed in an office environment during normal business hours. However, there may be occasional meetings before and after regular office hours and in locations beyond Lakewood. Overtime may occur. The incumbent must be able to speak and hear at normal conversational levels.

Position Type: Full-Time Regular
Full Time Employee: Yes
Primary Shift: Day
Work Schedule: Day

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About MultiCare Health System

MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

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