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Position Summary: The Operator/Information Desk is responsible for operating the main campus telephone system, paging, monitoring alarms, oxygen levels and fire alarms, and alerting personnel of impending disasters, fires and codes. This is a position working under limited supervision. Work situations are basically routine and require strong communication skills, and a service oriented individual. Internal contacts are general in nature and include staff and management throughout the organization. External contacts include the public, patients, families, visitors, and physicians.
Minimum Requirements: Two (2) years of customer service experience One (1) year of relevant MHS customer service experience may substitute for experience requirement (volunteer work included). Examples include, but are not limited to--interaction with patients, families, providers; high volume work environments; multitasking Previous PBX experience preferred
Education/Licenses/Certifications: High school graduate or equivalent required
Position Type: Full-Time Regular Full Time Employee: NoPrimary Shift: Night Work Schedule: Night Shifts
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.