Location: Wilmington, Delaware
Nemours is seeking an Administrative Director for our Administration pediatrics division.
The Administrative Director, Department of Pediatrics will have strategic and operational oversight of practice and hospital based services for designated service lines within the department. Reporting to the Assistant Vice President and Chair of the Department of Pediatrics, the Administrative Director oversees the administrative, operational, strategic planning, marketing and development activities of designated areas across the DV and across all functions.
The Administrative Director will be responsible for establishing and managing a cohesive administrative and operational infrastructure for these cross-disciplinary service lines which includes physician practice and hospital operations; developing and implementing business plans to support the growth and financial success of the service lines and specific service line initiatives; identifying opportunities to improve the patient and family service experience; assuring patient and associate safety; and establishing collaborative relationships with various departments and managers within the Delaware Valley and across the Nemours Foundation in support of service line providers and researchers. The Administrative Director, in collaboration with Service Line Clinical Leadership, is responsible for representing administration as appropriate and assuring compliance with all applicable law and regulatory requirements affecting the areas of responsibility.
- Leadership, Strategy, and Planning:
- Develops, recommends to the clinical leadership, and implements financially viable business and organizational models that balance and align the interests of designated service lines' various business units, clinical disciplines, and providers, to achieve maximum flexibility for program development.
- With the clinical leaders, leads the strategic growth of assigned service lines and divisions, formulating and gaining approval for strategic business plans and objectives. Working with Service Line Clinical Leadership, Nemours' leadership and the planning, marketing, and business development team:
- Identifies, develops and implements new and enhanced existing inpatient and outpatient clinical programs and services to achieve growth goals
- Develops service line outreach strategic plans
- Ensures that strategic and program planning for service line initiatives is linked to operational and capital budgeting processes, as well as facilities development and long-range master planning
- Establishes marketing and promotional programs that enhance awareness and preference for service line programs and clinical services among key customer constituencies.
- Provides support to Service Line Clinical Leadership and Division Chiefs in the development, communication and implementation of goals and objectives at all campus and satellite locations in the DV. Ensures that goals are in alignment with the corporate drive to excellence philosophy.
- Establishes a cooperative working relationship with the practice and hospital management teams to advance the goals of the Hospital and Practice as they relate to the service lines.
- Responsible for developing and maintaining professional relationships with community and health agencies and partner institutions.
- Operations and Financial Management:
- Works with the Service Line Clinical Leadership and or Division Chiefs to provide administrative and operational oversight of all divisions, programs, and sites organized within the service lines.
- In collaboration with the Service Line Clinical Leadership, Division Chiefs, and hospital department leadership, develops, monitors and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service lines.
- In collaboration with the Service Line Clinical Leaders and its leadership team and/or Division Chiefs, recommends a sufficient number of qualified/competent persons and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
- Develops, interprets, and implements policies and procedures that guide and support the provision of services.
- Collaborates effectively with providers to deliver quality care in a family-centered model in a cost-effective and efficient manner. Monitors clinical operations and quality improvement initiatives including compliance with established efficiency benchmarks including charge capture and delays, RVU productivity, chart documentation, etc.
- Participates in the organization's service excellence and continuous improvement mission.
- Responsible for the coordination and integration of intradepartmental and interdepartmental services
- Communicates with physicians and other providers to determine effectiveness of the service delivery system of the various departments that support providers' activity.
- Assures that the provider and administrative leadership of each of the leaders of the service lines' Division/ programs/areas of responsibility understand the hospital's programs on Infection Control, Plant Technology and Safety Management, and Quality Assurance and Improvement, Patient Safety Initiatives and their role in each program.
- Communicates effectively with the Service Line Clinical Leadership, Pediatrics Administrator and Delaware Valley Chief Operating Officer to review issues and update on progress towards meeting established personal and Center goals. As appropriate, identifies problems in the area of responsibility and resolves or presents recommended actions to Service Line Clinical Leadership, Department Administrator, and Delaware Valley Chief Operating Officer in a clear, concise format utilizing cost/benefit analysis
- Human Resources:
- Recruits, employs, evaluates, disciplines, and recommends salary actions and adjustments for personnel for the units encompassed by the service lines. Establishes job descriptions and competency checklists and assures current licensure when necessary or applicable and takes other personnel actions as required.
- Responsible for the orientation and continuing education of all persons reporting to the position.
- Assures safe work practices are used by all associates of the service lines and promotes a positive work attitude within the department and practice and treats associates with respect, dignity and fairness while maintaining accountability.
- Assures compliance with all legal and regulatory requirements including Joint Commission standards, Federal, State and Local regulations, Life Safety Code, National Fire Prevention Association, Office of Human Protection, Americans with Disabilities Act and Clean Air Act, in areas of responsibility.
- Research and Education:
- Develops and manages the administrative activities that support the service lines' academic programs.
- Establishes the administrative infrastructure to support the development of major Nemours enterprise-wide cancer and neurosciences research initiatives.
- Foster administrative relationships at Jefferson that support collaborative clinical and research programs, extramural grant support, and academic programs.
- Supports integration and alignment of research and academic programs with clinical operations
Knowledge, Formal Education, Job Experience
- Participates in various committees as required or assigned
- Participates in professional, civic and service organizations as a representative of the Hospital and Practice.
- Maintain a program of personal, professional growth and development.
- Assure attendance or online completion of all departmental personnel in annual hospital training programs as required by Joint Commission, law, or regulatory authorities, as well as attendance at departmental meetings.
- Attend monthly meetings as assigned and disseminates appropriate information to associates.
- Work effectively with all levels of the organization to achieve goals.
- Perform other duties as assigned.
- Master's degree in a business or health administration discipline is required.
- Relevant experience in the presentation of written and oral materials, interaction with Senior Administration and Medical Staff and self-directed project completion are required.
- Demonstrated record of progressively responsible administrative experience in a tertiary care facility, preferably pediatric or specialty related.
- Reputation as a change agent with high degrees of influence regardless of the reporting relationships.
- Demonstrated success with applying performance improvement methodologies, project team facilitation
- Proven track record of working collaboratively with physicians and executive administration