Summary: Under direct supervision, perform all duties related to registering patients being admitted to the medical center or receiving outpatient services by obtaining demographic, insurance, and medical information.
Other information: Previous experience in hospital registration or medical office environment with familiarity of admitting and insurance required.Ability to communicate with public in a courteous manner modeling the Beebe Values. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.Typing/Computer skills with attention to details, Medical Terminology required.
Responsibilities: Interview patient or patients representatives to obtain demographic and insurance information necessary for medical records identification and billing process. Uses the 2 identifiers, patient name and date of birth. Inputs registration information into computer system, verifies accuracy of data entered, pre-reg accounts, activates accounts and scans appropriate documents. Prepares required forms for signature by patient or patients representative and insures that each is explained and presented. Processes Oncology outpatient electronic record for Medical Oncology and Radiation Oncology. Follows up with referring physicians office to collect additional records if needed. Verifies Insurance eligibility 100% and medical necessity, using websites (HDX) and computer applications. This includes new and established patients. Verifies if patient needs referral for physician visits. Understands when patient is self-pay, refer all Oncology patients to Care coordinator, all Hematology patient are given a PFS brochure (patient financial services).Facilitates patient and information flow by directing patients to correct locations, and arranging patient transport. Understands how to schedule patients for TCC Van services provided by TCC. Triage all calls coming into TCC for Scheduling, Triage, Infusion, doctors etc. Understands how to use the various task pads. Assist in care and maintenance of office equipment, building and supplies. Informs Admin Assistant by email of any work orders needed for equipment or repairs. Any computer related issues should be reported to the helpdesk by phone and follow up with an email to helpdesk and cc: TCC's Analyst, desk top person, and include your manager. Understands how to utilize the following systems: Varian/Aria (MO & RO), DI (Document Imaging), DHIN (Delaware Health Information Network), Gold, Provider Portal, Web sites for insurance verification/eligibility and other systems as needed. Assist with sorting and mailing out dictation. Understands how to go into system to reprint dictation if missing. Medical Records understands the HIPPA & PHI requirements for patients and other facilities requesting medical records. Faxing, filing, and sorting mail. Collects all documents that need to be scanned from all areas. Documents that need to be scanned should be done in real time and readable. PERFORMS OTHER DUTIES AS ASSIGNED.
Competencies and skills: Essential: * Knowledge Of Office Equipment * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Or Completed Course In Medical Terminology * Experience/Knowledge Of Scheduling Systems
Education: Essential: * High school graduate or equivalent
Location: BHC Health Campus-Building 2 BMC
Shift : Flexible-hours/shifts may vary depending on department needs
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.
Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.
With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.
Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes.
Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.
Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.