Oncology Resource Specialist- Duke Raleigh Hospital
Duke University Health System
Location: Raleigh, North Carolina
Admin / Clerical
Internal Number: 229835
Duke Raleigh Hospital Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 2,000 teammembers. The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs. U.S.News & World Report ranked Duke Raleigh Hospital as high performing in orthopaedics and five adult procedures/conditions: chronic obstructive pulmonary disease (COPD), heart failure, kidney failure, lung cancer surgery, and stroke.
Duke Raleigh Hospital: Oncology Resource Specialist
General Description of the Job Class
The Oncology Resource Specialist is an integral part of the patient care team and is responsible for navigating oncology patients and referring providers through the new patient referral process and first visits to the Duke Cancer Centers. The specialist will work with patients and referring providers to identify specific needs for their oncology care, including timeliness of the visits, provider coordinator and psychosocial care. The Oncology Resource Specialists will work as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care.
Duties and Responsibilities of this Level
For new oncology patients, the Oncology Resource Specialist will ensure comprehensive, timely, and seamless care through initiation of the referral process, coordination with medical team members, and providing patient education and support. This position will be the first contact for all new patients coming into the Duke Cancer Centers, as well as the contact for referring providers who are referring new oncology patients into the system. Have a full understanding of ALL cancers, providers, scheduling guidelines and necessary records within ALL oncology disease groups at ALL locations.
Exhibit extensive understanding of patient care and health system pathways and serve as a conduit between patient and providers to address appointment clinical urgency, patient preference around scheduling timeframes and psychosocial needs. Use comprehensive communication and interviewing skills to respond to information requests. Translates technical information to language/literacy level of each customer and uses active listening skills to verify understanding. Along with asking relevant information based on cancer diagnosis, stage, medical history, gender, age and documenting this into the patient chart, the Oncology Resource Specialist will assess educational needs of patients. Provide education about diagnosis, treatment, side effects, and post treatment care or other specialty topic area based on patient population needs. Provide care and education in a culturally competent manner. Independently identify patient's needs, goals and preferences. Ensure those are integrated into the patient's care delivery. Coordinate next day access for patients via telephone, telehealth or in person visit ensuring all new patients are able to have needed rapid access if desired. Document all patient encounters in EPIC. Create and document in disease specific flowsheets for access nurses, NPCs and clinical teams to utilize during the scheduling process and patient visits. Evaluate patients, using approved questionnaires, for support services such as Smoking Cessation, Onco-Fertility, Nutrition and Palliative Care. Make necessary referrals prior to first appointment. Collect medical records from referring providers. Determine appropriate records based on specific requirements by disease group and cancer diagnosis. Make these records available in Epic for access nurses, NPCs and clinical teams. Utilize necessary programs such as PowerShare, Care Everywhere and eHealth. Bridge gaps in care and assess/troubleshoot transitions in care and barriers to new care. Remain the patient's point of contact throughout the entire referral process, ensuring they are prepared for their appointments. Ensure all necessary questionnaires are complete in MyChart prior to the appointment. Provide continual status updates to referring providers throughout the process, including any barriers to care related to insurance, medical records and patient availability. Participate in departmental meetings related to new patient access in Oncology. Maintain liaison with other programs within the Duke Oncology Access department to coordinate program business and to accomplish program objectives.
Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
Excellent written, oral and conversational communication skills to effectively work with diverse groups. Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills. Excellent time management skills needed to prioritize among many competing priorities. Attention to detail needed to operate accurately and effectively. Mastery of Microsoft Office, especially Word and Excel, and electronic medical record documentation and/or reporting. Metric tracking skills
Strong Customer service skills
Bachelor's degree in health education or public health fields preferred.
Three years of experience in a patient-centered, health related field. Two additional years of experience may be substituted for a degree.
Degrees, Licensures, Certifications
Certified Health Education Specialist preferred.
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