The Clinic Operations Manager I coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedure and standards.
ESSENTIAL FUNCTIONS OF THE ROLE
Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
Interviews, selects, trains, supervises, evaluates, counsels, and recommends termination of assigned employees.
Approves and contributes to in-service education programs for assigned team members.
Submits invoices to accounts payable, monitors cash collections, and coordinates accounts receivable management.
Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
Provides information to physicians, community groups, and referral agencies about programs provided by practices.
Investigates, resolves and documents resolution of patient complaints.
Being able to multi-task between clinics that are assigned.
Meeting deadlines for projects/assignments assigned by leadership.
This role covers pediatric clinics (after hours, weekends and holidays) which requires the manager to be available at any time for physician assistance or staff coordination.
KEY SUCCESS FACTORS
Demonstrated leadership, communication and problem-solving skills.
Demonstrated effectiveness in team development strategies.
Demonstrated ability to evaluate and balance team and person workloads through effective time management, prioritization and organizational skills.
Able to travel as required.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
EDUCATION - Associate's or 2 years of work experience above the minimum qualification
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.