AI Communications Analyst III - Duke Health Technology Solutions - Remote in Durham, NC for Duke University Health System

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AI Communications Analyst III - Duke Health Technology Solutions - Remote

Position SummaryThe IT Analyst for AI Communications couples knowledge of existing communications systems (S MS, VOIP, IVR, and Chat) as well asoversees the development of content and services from start to finish to ensure they meet the clien ts'needs and preferences on the new AI communications service platform . This includes responding to user tickets, building communicatio n workflows, assisting with reporting, and collaborating with he alth system departmental leads to understand and anticipate their needs and translate them into service requirements. This position may ha

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