Atlantic Health System is seeking a Full-time Patient Experience Liaison at Morristown Medical Center working 12:00pm - 8:00pm shift including every other Saturday and Sunday shifts together.
Acts as a liaison for all patients and families.
Able to multitask and be flexible with facilitating inquiries for patients, visitors, and family members.
Facilitates family discussions and needs with multidisciplinary team.
Identifies action plans based on results.
Coordinates volunteers and pet therapy visits.
Daily patient/family satisfaction rounding.
Ordering of needed unit supplies/brochures.
Attends hospital-wide Patient Experience Liaison meetings and reports back important system and hospital wide information to the department level.
Should be able to display professionalism and good telephone etiquette.
Good communication skills.
High School Diploma required.
College degree preferred.
To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
Excellent customer service experience preferred.
Retail experienced preferred.
HCAHPS knowledgeable preferred.
Previous experience in caring for patients and families.
Microsoft Office - Word, Excel, Publisher
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 13th year in a row to Fortune's 'Top 100 Best U.S. Companies to Work For' list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.