Careers

Education and Experience

• Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
• Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
• 1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years' work experience preferred.

Knowledge, Skills and Abilities

• Knowledge of health insurance principles and practices is required.
• Current knowledge of payer requirements for referrals and preauthorization is preferred.
• Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs.
• Strong verbal and written communication skills.
• Ability to adapt to technical upgrades and changes throughout the hospital system.
• Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions.
• Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule.
• Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important.
• Experience in an administrative position in a healthcare setting such as acute care hospital or physician's office is preferred.
• Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.

This position is located at UM Upper Chesapeake Medical Center in the Diabetes and Endocrine Center. This is a PRN position with no guaranteed hours. The center is open Monday through Friday from 8am - 5pm.