Careers

Guest Experience Concierge PRN Days at AdventHealth Zephyrhills

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

• AH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
• Leapfrog Hospital Safety Grade A Spring/Fall 2018
• One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
• Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
• First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

Work Hours/Shift:

PRN Days

You Will Be Responsible For:

• Act has the designated greeter at for the lobby entrance and provide superb service to every guest.
• Build a lasting relationship with vendors that will provide services to our guests.
• Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.  

• Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.
• Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Effectively communicates with patients and ancillary departments to ensure efficient flow.
• Act as liaison between vendor and guests requesting services.
• Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency.
• Answer outbound and inbound calls from guests and internal team members.
• Work closely with our escort volunteers who are stationed at the front desk.

KNOWLEDGE AND SKILLS REQUIRED:

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
• Self-motivation, quick thinking and problem-solving abilities.
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
• Proficiency in Internet searching functions and basic math functions.
• Capability in communicating professionally and effectively in English, both verbally and in writing

                  KNOWLEDGE AND SKILLS PREFERRED:

• Communicate professionally and effectively in English, both verbally and in writing (preferred)
• Ability to speak and read (English/Spanish) (Preferred)

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED

EDUCATION AND EXPERIENCE PREFERRED:

• Associate Degree